Alert

Metrics

The Steering Committee created several metrics by which N.C. Children’s Hospital strategic plan’s success will be measured. These include:

People Service
Agency for Healthcare Research and Quality (AHRQ) survey
Employee opinion survey
Number of Top Doctors
Time to third available appointment
Number of transfers turned away
Patient satisfaction
Quality Finance
US News & World Report "America's Best Children's Hospitals" rankings
Core measures
National quality and safety measures (TBD)
Hospital net income by program
UNC Family Practice net receipts by program
Case mix index (CMI) by program
Philanthropy
Growth Innovation
Specialty clinic volume
Market share by program
Average distance traveled by patients
Number of publications/speaking engagements
Care delivery (e.g., telemedicine)
Patient safety

Top