Metrics

The Steering Committee created several metrics by which N.C. Children’s Hospital strategic plan’s success will be measured. These include:

People

  • Agency for Healthcare Research and Quality (AHRQ) survey
  • Employee opinion survey
  • Number of Top Doctors

Service

  • Time to third available appointment
  • Number of transfers turned away
  • Patient satisfaction

Quality

  • US News & World Report "America's Best Children's Hospitals" rankings
  • Core measures
  • National quality and safety measures (TBD)

Finance

  • Hospital net income by program
  • UNC Family Practice net receipts by program
  • Case mix index (CMI) by program
  • Philanthropy

Growth

  • Specialty clinic volume
  • Market share by program
  • Average distance traveled by patients

Innovation

  • Number of publications/speaking engagements
  • Care delivery (e.g., telemedicine)
  • Patient safety