UNC Children's Family Advisory Board

The Family Advisory Board advocates for, promotes and supports patient- and family-centered care within N.C. Children’s Hospital through collaboration with hospital administration and staff, both inpatient and outpatient.

Partnering with Patients and Families

Partnering with patients and families is a major priority for UNC Health Care, and the Family Advisory Board is an example of how UNC Children's integrate these principles throughout N.C. Children's Hospital. As William Roper, MD, MPH, Dean of the UNC School of Medicine and CEO of the UNC Health Care system, explains:

First and foremost, the voice of consumers must be at every table… We have an opportunity over the coming decade to create a health system that is truly patient centered, but to be successful, we must listen to the patient by measuring patient experience and perceptions of care… and by engaging consumer representatives in our decision-making processes, whether that be setting national priorities, developing and endorsing measures, designing public websites.


Members of UNC Children's Family Advisory Board include staff and patients or guardians/family members of children who are currently or have previously received care from N.C. Children’s Hospital. The board is a diverse group representing the children’s hospital, and all members are compliant with HIPAA regulations.

Family Advisory Board members serve two-year terms. The board meets monthly from September to June to discuss issues relating to patient- and family-centered care at N.C. Children’s Hospital.

Responsibilities include:

  • Advocating, promoting and supporting the delivery of patient- and family-centered care.
  • Providing input/feedback regarding program development, facility planning, services and hospital policies for patients and families.
  • Bringing issues/concerns/needs of patients and families to the attention of hospital leadership.
  • Participating in training the healthcare team in implementing patient- and family-centered care practices.

For questions about the Family Advisory Board or for more information on joining, please contact Susan Marks or call 984-974-9086.